Our Services

Fixed Cost IT Support

Imagine being able to predict your IT budget each year, confident in the knowledge that it's accurate and get back to running your business not watching the clock when the there is an IT support issues.

21st Century Disaster Recovery solutions typically enable an organisation to minimise revenue loss in the event of service interruption by recovering key applications and systems quickly. This protects businesses from both physical failure and logical data corruption, while minimizing the potential for data loss.

7 of 10 small firms that experience a major data loss go out of business within a year

Some organisations have no ‘in-house ‘or local IT support and therefore require a 3rd party to act as their IT provider. For those larger organisations with an IT department, they often struggle to recruit and retain staff with the right skills, or are unable to focus on strategic projects because they are too busy 'fire-fighting' day-to-day support problems.

Information Technology can be a minefield for small businesses to navigate and selecting the right tools to increase productivity is a major challenge. Confusing jargon and a myriad of solution choices promising similar results can be daunting for all but the most battle hardened business owners and managers. IT is meant to be the support system for your business – working in the background to drive sales and increase revenues. Often it is seen as an unreliable burden and a major cost for an organisation.

We have the highest level of vendor partnerships in the Cayman Islands, leading to deeper discounts when compared to our competition within the English speaking Caribbean. The combined experience of our technical engineers and consultants allows us to successfully provide custom, affordable solutions to SME and Enterprise clients in the region.

Successful business ventures will often look to establish an advantage or some type of competitive edge on the rest of the market. One way to accomplish this task is with superior and less expensive IT infrastructure. With more and more businesses looking to take advantage of Cloud Services, Microsoft have released the Microsoft 365 platform to specifically target SMEs to support their journey to the cloud.

Microsoft Azure is a recognized leader in both private and public cloud and provides a fully integrated set of IaaS and PaaS capabilities, which can complement and integrate with on-premises systems or completely replace the need for local servers. ITOS is an experienced Microsoft Azure cloud services partner with more Microsoft Certified Professionals on Azure than any other Microsoft partner in the Cayman Islands.

According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover some data in the short term. Our BaaS service is a fully managed service that helps offload routine backup job monitoring and remediation of backup failures. With deep technical expertise and advanced certifications, our technicians are able to save you time in effectively and consistently managing your backup infrastructure.

Hybrid cloud is a flexible solution that combines the advantages of public cloud (costs, scalability) and private cloud (security, personalisation), with the added benefit of being able to choose the cloud that best suites workloads, cloud bursting, and scale resources up and down to suit needs. This Hybrid Cloud platform is gaining traction at an alarming rate which is backed up by a Gartner report, which showed that nearly 50% of large enterprises will have adopted a hybrid cloud infrastructure by the end of 2017.

ITO is able to offer a fully managed Offshore Private Cloud for clients that are concerned with data residency issues and need the data to remain within the jurisdiction. The Private Cloud platform is a highly available solution, hosted in the Camana Bay datacenter and ITO provides 24x7 monitoring of the solution at a physical and virtual level. The Private Cloud platform ensures client and network segmentation, meaning that all traffic is isolated and secured, allowing clients to have their own independent and fully managed networks.

Information security services span your network, servers, workstations and users. We extend your security operations to bridge people, processes and technology by managing your security solutions pro-actively for a fixed monthly fee.

Cyber-attacks soar as ransomware hits 48% of firms in the USA in 2018

We have partnered with a World Class Global Security Provider with offices in the UK and USA to bring an enhanced security offering to the Caribbean. Instead of having to identify and vet multiple vendors, we serve as a single source and trusted partner and advisor. Our outsourced Cyber-Security team focuses on maintaining the ecosystem of continuous learning, as they stay ahead of the black-hats of cybersecurity to safeguard and protect your IT systems and information assets.