IT Managed Services
Fixed Cost IT Support
Imagine being able to predict your IT budget each year, confident in the knowledge that it's accurate and get back to running your business not watching the clock when the there is an IT support issues.
We provide a comprehensive, next generation, IT managed services which pro-actively takes care of all your IT systems and key services. Designed with your bottom line in mind, we become your eyes, ears and hands, proactively identifying and preventing issues; and promptly resolving them to ensure your business processes continues unhindered.
Fixed Cost? Could it be possible? - the idea that you could predict exactly how much your existing IT Support is going to cost your business.
If an incident arises, then in order to improve response times and minimise costs we are able to provide the majority of our support remotely. However, our technical staff will make site visits when necessary and each client is assigned a service delivery manager who is always available for escalations. Again this is provided as fixed-cost for all servers, network and security devices; which is managed by our Service Desk.
24 x 7 x 365 Monitoring & Alerting
We monitor your systems 24/7/365 working to eliminate the downtime that results from system failures. We have made a significant investment in an Remote Management & Monitoring technology platform that is being used worldwide by many leading organizations like Sony, CMU and LG. This allows our clients to benefit from “Up time” instead of being billed for outages; receiving Enterprise class support services for small business prices.
- 24x7 Monitoring & Alerting
- Pro-active Remote Management & Monitoring
- Managed Anti Virus & Backup
- Service Pack updates and security patching
- Dedicated Service Delivery Manager
- Out of Hours Support with On-Call Engineers
- IT Support for Server, Network & Security Devices
- Unique anti-ransomware protection via GPO
- Cayman based Service Desk
- Workstation Patching including 3rd Party Apps
- Desktop Support is ‘optional extra’ for a fixed fee
- Discounted services rates for Projects
Contact us now to discuss the future of IT Managed Services from the largest IT firm in the Cayman Islands.