Dave has circa 12 years’ experience in Information Technology, the vast majority of which has been supporting clients in the UK. As a Service Desk Assistant Manager he provides leadership within the IT Outsource Cayman-based helpdesk and onsite support services. Operating as an experienced trouble-shooter, known for his efficient approach to dealing with client issues, wants and needs. A student of the continuing Microsoft era he is certified in Azure and Office 365 and has completed many a migration from 'on-prem' infrastructure to 'cloud'. Dave is also certified in best practice project management via ITIL, and, he's also worked in Japan.