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IT Outsource Ltd ("ITO") is a full service IT Consultancy and Business Solutions firm, based in the Cayman Islands and has been providing technology based solutions for clients in the English speaking Caribbean since 2004. ITO focuses on clients in the Offshore financial services sector and the various Small-Medium Businesses and Enterprise Clients in the region and is able to offer best-of-breed solutions for each. Due to continued expansion, we invite applications for the position of Technical Specialist.

Core responsibilities for the Technical Specialist is to provide 1st/ 2nd line technical support to our clients and will be expected to work exclusively on the Service Desk: Salary will be between USD$40,000 – USD$70,000 per annum with associated benefits.

Essential:             Minimum ten+ (10+) years’ experience working with Microsoft, VMware, Symantec and Veeam networking technologies.
Essential:             Experience of MS Office 365, Active Directory and Exchange 2013/2016 with a current Microsoft MCSA certification (2016)
Essential:             CompTIA Network+ Certified Professional certification.
Essential:             Experience of supporting MS Windows 2012/2016 Server and Windows 7/10 Pro.
Essential:             Experience of Veeam Backup and Symantec Anti-Virus Products.
Essential:             Consumer awareness and confidence with dealing with clients at all levels.
Essential:             Good communication skills and experience in the delivery of IT Support.

Desirable:             Computer Science or IT related Degree.
Desirable:             Cisco CCNA Certification and experience of installing Cisco switches and routers.
Desirable:             Previous experience of working for a small Consultancy firm or Value Added Reseller.
Interested and qualified applicants should submit cover letter, full detailed resume, with relevant qualifications & certificates and two employer references to

NOTE: Candidates selected for interview will be required to pass technical tests (NO PHONE CALLS PLEASE!!)

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