IT Outsource Technical Services division   "Total care for your small business"

WHY OUTSOURCE?
IT outsourcing provides SME's with reliable and affordable access to expert consultants without incurring the cost of employing in-house IT staff. Intelligent IT outsourcing keeps your company's management focused on your business and at the same time offers a high level of network support and security. IT Outsource can provide your organisation with hassle free network management services to realise maximum availability and efficient running of your key systems. It is often far more cost-effective and safe for small businesses to outsource network management and support services. Primary reasons to Outsource include:
  • Improve management focus
  • Reduce and control operating expenses
  • Free internal resources for business-specific tasks
  • Provide reliable access a broad range of IT experts
  • Add expertise not available from in-house IT staff

Network Infrastructure
Our engineers provide a wide array of networking services and offer IT consulting services such as LAN/WAN design, implementation and administration. Our mission is to provide the best one-stop support solution for networked environments in the Cayman Islands. We have the knowledge and experience to maximize your investment in networked technology products. IT Outsource can assist in reducing the cost of ensuring maximum network uptime, day to day administration and ongoing network development. We can also via our network of partners provide access to a much wider range of expertise than can usually be found in house. In addition to ad hoc and project based services we are able to offer tailored Annual Support Agreements to give our clients access to our support services at a reduced cost.
  • Design, deployment and administration of Microsoft Networks
  • Hardware procurement installation and configuration
  • Technical support
  • Secured remote access solutions
  • Firewall email and proxy server configuration
  • Data cabling

Disaster Recovery
Due to the devastation caused during the 2004 and 2005 hurricane seasons in the US and Caribbean, the Tsunami in Asia, and ever present terrorist threats, the importance of a credible DR solution has never been more apparent. Fire, flood, earthquakes, lightning, and solar flares strike unexpectedly and can destroy all your data. Unless you store your backups offsite nightly, you may be forced to start from scratch.

If you are faced with massive data loss due to hardware failure, denial of access or loss of premises, it is imperative to restore service and data as quickly and completely as possible.  Nearly half of all companies suffering from a catastrophic data loss never recover.  More than 90 percent of those who did not have a realistic DR plan close down in the following years. 

We work with you and your service partners to design and implement solutions that provide a backup for your mission critical systems to enable you to recover service within our world-class offshore datacentre.

Project Management
Major changes to your netowrk infrastructure such as hardware upgrades, new Operating System rollouts and software design and deployment need to be carefully planned for and implemented in a phased approach to ensure the minimum of disruption of essential IT services. We are pleased to be able to offer project management srvices to facilitate smooth integration of new technologies. Tthis type of work is costed on a per project basis.

Support Services
In addition to ad hoc and project based services we are able to offer tailored Annual Support Agreements to give our clients access to our support services at a reduced cost. We are pleased to be able to offer the following services under our Service Level Agreements:

A single point of contact for IT services - no management of multiple vendor relationships. We will liaise with vendors on behalf of your company

  • Administration of your users and associated documents and settings
  • Management of your backup strategy
  • Hardware sales, maintenance and installation
  • Software deployment, testing and maintenance
  • Server maintenance, administration and monitoring
  • Printer management and maintenance
  • Administration of infrastructure devices such as routers and switches
  • Active Directory design and management
  • Preventative maintenance - antivirus solution management, update and service pack deployment, Proxy content filter blocklist updates, spam filter updates etc
  • Security monitoring
  • Configuration and management of VPN links
  • Remote management via VPN access
  • Planning for change

Procurement
Hardware and software quotations are available on request. Email quotations@itoutsourceltd.com
   
Creative Services - get the design edge.
We employ the latest web technologies to develop bespoke on-line solutions for businesses working in a diverse number of industries. IT Outsource's philosophy is to deliver web sites that incorporate innovative design and clear, easy navigation with real world functionality and fast download times... more
Secure and Reliable Hosting - at the best prices.
IT Outsource, together with its other group companies and worldwide partners, have made a massive investment in hardware infrastructure to create one of the most efficient and secure hosting networks available. The network is structured to optimize traffic whilst providing first class fail-over and redundancy. You can be confident that your website will be there whenever you or your customers need it... more
IT Outsource Ltd © 2006 |  Privacy Policy |  Terms